Refund Policy

At Klasio, we strive to provide the best user experience. However, we understand that there may be occasions when a refund is necessary. This refund policy outlines the procedures for obtaining refunds from Klasio as well as from individual coaches or educators using our platform.

1. Refunds from Klasio

1.1 Eligibility for Refunds

Clients who wish to request a refund for their subscription or services must do so within 14 days of the initial purchase date. Refund requests submitted after this period will not be eligible for consideration.

1.2 Request Process

To initiate a refund request, clients must contact our support team at [email protected] with the following information:

• Your account email address
• The date of purchase
• The reason for the refund request

1.3 Refund Approval

Once we receive your request, our team will review it and notify you of the decision within 5 business days. If approved, the refund will be processed back to your original payment method within 7-10 business days, depending on your bank’s processing times.

1.4 Eligibility Criteria

The client will be eligible for a refund for only the following reasons: 

1. If Klasio is unavailable or experiences significant functionality issues due to system errors or downtime, and these issues persist for more than 72 hours without resolution, the client may request a refund for the affected billing period.
2. If the client is incorrectly charged due to billing errors (e.g., double billing or incorrect pricing), the excess amount will be refunded upon verification of the error.
3. If Klasio fails to meet the agreed Service Level Agreement (SLA) standards, such as uptime guarantees or response times for critical issues, a proportional refund may be granted based on the severity of the breach.
4. If a subscription or purchase is made without the client’s consent, and the client notifies the company within 24 hours of the transaction, a refund will be issued following investigation.
5. If a core feature critical to the client’s operations is discontinued without prior notice or an adequate replacement, the client may request a refund for the remaining subscription period.
6. If Klasio experiences a critical failure resulting in the permanent loss of the client’s data, and the client’s data recovery efforts are unsuccessful, a refund may be provided for the affected billing period or feature.
7. If Klasio consistently fails to perform during high-demand periods (e.g., scheduled training sessions or live events) despite prior notification to the service provider, the client may be eligible for a refund.
8. If the client’s account is suspended, downgraded, or restricted without valid justification or breach of terms, a refund may be provided for the affected billing period.
9. If access to a critical feature in the client’s subscription tier is restricted or unavailable due to issues on the provider’s end, the client may be entitled to a partial refund.

1.5 Non-Refundable Cases

1. Any transaction fees or charges incurred during the payment process will not be refundable.
2. Dissatisfaction with features that are functioning as advertised.
3. Failure to utilize the service during the subscription period.
4. Termination of service due to a violation of the terms of service by the client.
5. If the client decides they no longer need the LMS or its services after purchase.
6. For dissatisfaction due to misunderstanding the functionality of features that are clearly explained in documentation or demonstrated in demos.
7. For requests made after the client has terminated their subscription or after the subscription period has ended.
8. If the client fails to cancel their subscription before the automatic renewal date.
9. Payments were made for services provided under promotional discounts, trial upgrades, or one-time offers.
10. If the client’s account is suspended or terminated due to violations of the terms of service or acceptable use policy.
11. For disruptions caused by external factors beyond the provider’s control, such as internet outages, third-party software issues, or acts of nature.
12. For dissatisfaction with system performance unless the Service Level Agreement (SLA) guarantees were explicitly breached.
13. Requests for refunds submitted after the stipulated eligibility period (e.g., 14 days after the issue occurrence) will not be considered.
14. If the client voluntarily downgrades their subscription plan, refunds for the unused portion of the higher-tier plan will not be issued.

1.6 Refund Limits

Customers can request refunds only once per subscription cycle. Repeated refund requests may result in restrictions on future purchases.

2. Refunds from Coaches/Educators/Course Instructors

2.1 Course-Specific Refunds

Customers seeking refunds for courses purchased through Klasio must refer to the specific refund policy set by the individual coach or educator. Each instructor may have their own terms regarding refunds based on their course content and delivery.

2.2 Requesting a Refund from Coaches

To request a refund from a coach or educator:

• Contact the instructor directly through the Klasio platform.
• Provide your account email address, course name, purchase date, and reason for the refund request.

2.3 Instructor Response Time

Coaches are expected to respond to refund requests within 5 business days. The final decision regarding refunds rests with the instructor based on their policy.

2.4 Refund Conditions

Common conditions under which instructors may grant refunds include:

• The course was not delivered as described.
• Technical issues prevented access to course materials.
• A significant portion of the course content was missing or inaccessible.

2.5 Dispute Resolution Process

If there is a disagreement regarding a refund request between a customer and an instructor, customers should first attempt to resolve the issue directly with the instructor. If an agreement cannot be reached:

• Customers can escalate the issue by contacting Klasio’s support team at [email protected].
• Klasio will mediate between both parties but does not assume responsibility for individual instructors’ refund policies.

3. General Terms

3.1 Changes to Refund Policy

Klasio reserves the right to modify this Refund Policy at any time. Any changes will be communicated via email and will take effect immediately upon posting on our website.

3.2 Contact Information

For questions regarding this Refund Policy or to initiate a refund request, please contact us at:

Email: [email protected]

Address: Klasio Inc., 8 The Green, Ste R, Dover, DE 19901